Andy Shockney
Andrew Shockney is the Founder & President of What Box Consulting Group, where he works with contact centers and entrepreneurs to assess and build a road map to achieve their success. Andy is an entrepreneurial spirit chocked full of insights and expertise. Andy's focus in consulting is on strategic planning and customer experience. His passion is to discover and unlock growth in businesses and leaders. Prior to starting the consultancy, Andy was Director of Strategic Planning with Thirty-one Gifts and Vice President of Operations with Insurance First Agency. His experience includes leadership in key roles responsible for strategic planning, customer experience, business process and product innovation, process improvement, and leadership development. Andy is also a professor at the business school with The Ohio State University.